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| Do the crystals stay on? |
| Yes. We have a customized bonding process that insures maximum hold. Each crystal is handset with the highest quality adhesive. However, over time and use, a crystal may fall off. Although this happens infrequently, we include extra crystals with each fully crystallized custom faceplate that can be attached with any clear drying glue.(Extra crystals will not be included with products under $49.95) In addition, we offer 6 months warranty for any crystals that come off. |
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| What is your return policy? |
| Returns and Exchanges: Due to the fact that all of our products are custom-made, we do not accept returns. Please be certain of the make, model number,crystal colors, desgin, etc.. before placing an order. If your order arrives damage, you must notify us within 48 hrs for replacement. In addition, Spoiled Brat Girl is not responsible for improper installation. We pride ourselves in offering only the highest quality merchandise and our customer satisfaction is very important to us. Our customer service representatives are available via email or telephone to answer any questions that you may have before placing an order. |
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| When can I expect my order? |
| Since all orders are custom made we will ship your order in 10-14 days. If you require expedited shipping, please email us and we will try to accommodate your request. |
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| How do I know you use genuine Swarovski Crystals? |
| We buy our crystals directly from an authorized Swarovski distributor. Furthermore, our products have been tested from Swarovski and we got there seal of approval. Just look for our ID # on the "Crystallized With Swarovski" logo. |
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| Can I change the colors of the designs or add another color to my product? |
| Yes, when ordering please include what colors and any descriptions of what you want in the comment box on product pages. If you want a different design or color that we offer, please email us and we can accommodate all requests. |
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| How much is shipping In USA? |
| 0 - $50.00 |
| $50.01 - $150.00 |
| $150.01 - $300.00 |
| $300.01 - UP | |
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| How much is international shipping? |
| 0 - $50.00 |
| $50.01 - $150.00 |
| $150.01 - $300.00 |
| $300.01 - UP | |
| $9.95 |
| $11.95 |
| $17.95 |
| $25.95 | |
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